Frequently Asked Questions

What are the Continuing Education requirements and who do I contact with questions?

Real Estate licensees are required to successfully complete 22.5 hours of approved real estate continuing education within their two year license term, prior to renewal. Effective for renewals on or after July 1, 2008, the 22.5 hours must include at least three hours of instruction pertaining to fair housing and/or discrimination in the sale or rental of real property or an interest in real property. Our Fair Housing course has been approved to meet this requirement.

Contact the New York Department of State:

(518) 486-3803

http://www.dos.state.ny.us/lcns/

What is required to complete the course?

You must review all of the course content. No final exam is required.

Can I print any of the course material for future reference?

No. The course is entirely online, so you are unable to print any course materials.

How long will it take me to complete a course?

Each course has been approved for a specific number of hours. Depending on the pace you review the course, it may take you less or more time to complete the course.

How long do I have access to the course?

You have access to the course for up to six months from purchase.

How do I receive my course completion certificate and how do my hours get submitted for CE credit?

At the end of the course, you need to print the student affidavit. You will need to sign and fax/mail back the affidavit in order to receive credit for completing the course. Once we receive the affidavit, we will mail you the completion certificate.

How does a course work?

You take the course at your own pace and on your own time. You can take the course in small increments or all at once. If you exit out of the course, then log back in at a later time, you start back in the lesson that you had been taking.

Can I take the course from various locations and computers?

The courses are set up for students to access from any computer that is compatible with the requirements below. We recommend using faster system and faster internet connection. Here are the requirements:

• IBM PC Compatible Computer (500 MHz processor with 256MB RAM)
• Sound Card with speakers or headphones
• Video Capabilities
• Microsoft Windows 98/2000/XP
• Internet connection (high speed connection)
• Microsoft Internet Explorer version 6.0 SP1 or greater – If you have already installed a later version (e.g. IE7), you may experience problems with links in the course.
• Adobe Flash Player (Click here to download)

What happens once I register for the course?

You will receive an email confirmation for your records. You may then begin the course immediately.

How do I get a username and password? What do I use it for? What should I do if I forget it?

During the registration process, you select your own username and password. It should be something that you can easily remember. You will use the same username and password each time you log in to access your course(s). This information is entered in the returning students section on the home page of the website. If you forget your username and password, you can either email support@fastclass.com or call 1-866-455-3278.

What do I do if I have technical issues?

Call the support line at 866-455-3278 – Monday through Friday 9:00 AM. to 7:00 PM. and Saturday from 10:00 AM to 3:00 PM. EST.

How does the course work?

You can take the course at your own pace and on your own time. You can take the course in small increments or all at once. If you exit out of the course, then log back in at a later time, you start back in the lesson that you had been taking.